Policies & Procedures

Appointments & Cancellations

Covid 19 Procedures

Spa Etiquette

Appointments & Cancellations

For your convenience as well as our efficiency, Total Look provides courtesy reminders the day prior to appointments. Your scheduled appointment is a time specifically set aside for you with one of our trained technicians. Keeping scheduled appointments will help to ensure prices stay affordable.

If you are receiving a facial or massage for the first time, we request that you arrive 10-15 minutes prior to your appointment time to fill out consultation forms. In the event of late arrival, our staff will do their best to complete your service at the scheduled time remaining. The full fee for the service will still be charged.

We require a minimum of 24 hours notice for cancellations. Failure to do so will result in us requiring a credit card number to secure any future appointments. In the event of an inadequate cancellation notice, 50% of the cost of the service will be owing.

Group bookings and appointments with a duration of 2 or more hours will require a credit card to secure appointments.

Gratuities are not included in the price of services, however, they are graciously accepted for work well done.

Covid-19 Procedures

To Our Loyal Clients,

The health, safety and well-being of our guests and employees continues to be our highest priority and we will be following the lead of Canadian public health authorities at this important time. First and foremost, we want to assure our guests that we are taking all appropriate measures to ensure our spa is safe.

Masks will no longer be mandatory for staff or guests but our staff will respectfully wear a mask during a scheduled appointment, upon request of their valued guest.
We will continue to remain diligent in our sanitizing procedures.
If you are feeling ill, we kindly ask you to call and reschedule your appointment.
We are excited to reintroduce the following:
– beverages (coffee, tea, water) once guests are seated at the station.
– walk in clients (dependent on availability)
– online bookings

It is recommended guests leave an email to keep on their file where we can reach them with important updates.

We will continue to provide services to our guests and are committed to monitoring this situation closely. We will share ongoing updates as needed in regards to any changes in operations. We also encourage our guests to stay up-to-date through Canada’s Public Health website.

Thank you for your understanding through this difficult time and we look forward to seeing you,

The Staff & Management at Total Look

Spa Etiquette

As a courtesy to all our guests, we ask that all cell phones be turned off or be put on silent while in the salon.

Children under 12 are not permitted in the Spa Service area unless they are receiving a service themselves.

We at Total Look pride ourselves on having the strictest standards in hygiene. All tools are thoroughly cleaned and sterilized after every use. If our trained technicians recognize any nail condition which warrants further treatment or will prevent our polish from being used, they will inform you discreetly and polish may be purchased from the spa at a 25% discount.

Please notify us, upon booking, if you have any medical conditions or have recently undergone surgery.

In order to make every treatment comfortable, we provide sanitized slippers to wear in the spa, as well as robes and gowns for body massages.

We want your visit to Total Look to meet all your expectations. If you are uncomfortable in any way, please inform your technician or the receptionist, and they will discreetly remedy the situation. If you feel displeased with any service, we would like the opportunity to make things right for you.

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