Policies
Appointments & Cancellations
For your convenience as well as our efficiency, Total Look provides courtesy reminders the day prior to appointments. Your scheduled appointment is a time specifically set aside for you with one of our trained technicians. We require a minimum of 24 hours notice for cancellations. Failure to provide adequate notice to cancel an appointment or no shows are subject to cancellation charges of up to 50% of the service cost. We do understand that life, illness, and bad road conditions do happen. If that is the case then please contact us as as soon as you can and we will be happy to reschedule your appointment and waive the fee.
Spa Etiquette and Attire
If you are receiving a facial or massage for the first time, we request that you arrive 10-15 minutes prior to your scheduled appointment to allow for adequate time to complete the client intake forms and get situated before your service begins. In the event of late arrival, our staff will do their best to complete your service at the scheduled time remaining. The full fee for the service will still be charged.
All massages are performed by Estheticians. They are non-claimable for insurance.
Depending on the treatment booked, clients may be provided with a robe or disposable undergarments. Undergarments may be worn during body treatments. During body treatment discretionary towels will be used as the provider works limb by limb to keep you comfortable and covered. Our therapists are trained in draping the body for personal comfort.
As a courtesy to all our guests, we ask that all cell phones be turned off or be put on silent while in the salon.
Children under 12 are not permitted in the Spa Service area unless they are receiving a service themselves.
Gratuities are not included in the price of services, however, they are graciously accepted for work well done.
We want your visit to Total Look to meet all your expectations. If you are uncomfortable in any way, please inform your technician or the receptionist, and they will discreetly remedy the situation. If you feel displeased with any service, we would like the opportunity to make things right for you.
Return & Exchange Policy
We want you to love the pieces you’ve purchased. If for some reason you don’t, please follow the below policy for your return or exchange:
-Returns are eligible for a full refund within 7 days of the date purchased.
-Returns are eligible for exchange or store credit within 14 days of the date purchased.
-After 14 days, all sales are final.
-Original receipt is required, and garments must be in original condition with tags still attached. Products must be in original packaging, unopened with safety seal in tact. If you have an allergic reaction to a product or there is a technical fault then we will follow the above guidelines.
ALL JEWELRY AND SALE ITEMS ARE FINAL SALE
Health, Safety and Sanitization
The health, safety and well-being of our guests and employees continues to be our highest priority and we will be following the lead of Canadian public health authorities at all times. First and foremost, we want to assure our guests that we are taking all appropriate measures to ensure our spa is safe.
Masks will no longer be mandatory for staff or guests but our staff will respectfully wear a mask during a scheduled appointment, upon request of their valued guest.
We at Total Look pride ourselves on having the strictest standards in hygiene. All tools are thoroughly cleaned and sterilized after every use. If our trained technicians recognize any nail condition which warrants further treatment or will prevent our polish from being used, they will inform you discreetly and polish may be purchased from the spa at a 25% discount.
Please notify us upon booking, if you have any medical conditions, allergies, are an expectant mother, or have recently undergone surgery.
If you are feeling ill, we kindly ask you to call and reschedule your appointment.