Policies

Late Arrival Policy

At Total Look Spa & Boutique, your convenience and our efficiency are top priorities. To ensure a seamless experience, we provide courtesy reminders the day before your scheduled appointment. Your appointment time is specially reserved with one of our trained technicians.

We strive to deliver exceptional service to every client and kindly ask that you arrive on time for your appointment.

Grace Period: We understand that unexpected delays can happen, so we allow a 10-minute grace period for late arrivals.

Late Arrival Procedures:

  • If you arrive within the 10-minute window, we will do our best to complete your service within the remaining appointment time, though adjustments may be necessary. The full service fee will still apply.

  • If you arrive more than 10 minutes late, your appointment may need to be rescheduled, and a late cancellation fee may apply.

  • If we can accommodate your late arrival without disrupting other scheduled clients, we will do so—but this is not guaranteed.

If you anticipate being late, please call us at 204-795-9262 as soon as possible. While we will do our best to adjust, modifications may be necessary.

No-Show & Late Cancellation Fee Policy

We kindly ask for at least 24 hours’ notice if you need to cancel your appointment. Late cancellations or no-shows may be subject to a fee of up to 50% of the service cost.

We understand that unforeseen situations—such as illness or poor road conditions—can arise. If this happens, please notify us as soon as possible, and we’ll be happy to reschedule your appointment and waive the cancellation fee.

Our goal is to provide the best possible service while respecting the time and schedules of all our clients. We appreciate your understanding and cooperation!

Code of Conduct for Spa & Salon Guests

  • Arrival Time: Please arrive at least 10 minutes before your scheduled appointment to ensure a relaxed check-in process.
  • Massage Services: All massages are performed by estheticians and are not claimable for insurance purposes.
  • Treatment Attire & Draping: Depending on the treatment booked, clients may be provided with a robe or disposable undergarments. Undergarments may be worn during body treatments. During these treatments, discretionary towels will be used, and our trained therapists will drape the body appropriately to ensure personal comfort while working limb by limb.
  • Salon Etiquette: For the comfort of all our guests, we kindly request that cell phones be turned off or set to silent while in the salon.
  • Children & Spa Services: Children under 12 are not permitted in the spa service area unless they are receiving a treatment themselves.
  • Gratuities: Gratuities are not included in the price of services but are greatly appreciated for excellent work.
  • Your Experience Matters: We want your visit to Total Look Spa & Boutique to meet all your expectations. If you are uncomfortable at any point, please inform your technician or the receptionist, and they will discreetly address your concerns. Should you be dissatisfied with any service, we would love the opportunity to make things right for you.
 

Our Return & Exchange Policy

We want you to absolutely love your purchase.  However, if for any reason you don’t, we’re happy to assist with a return or exchange under the following guidelines:

  • Full Refund:  Returns are eligible for a full refund within 7 days of purchase.
  • Exchange or Store Credit:  Returns are eligible for exchange or store credit within 14 days of purchase.
  • Final Sale:  After 14 days, all sales are final.
  • Requirements:  The original receipt is required.  Products must be in their original packaging, unopened, with the safety seal intact.
  • Exceptions:  If you experience an allergic reaction to a product or there is a technical fault, our standard return policy will apply.
  • Final Sale Items:  All jewelry and sale items are final sale and cannot be returned or exchanged.

Policy on Health, Safety, and Sanitation

At Total Look, the well-being of our guests and staff remains our highest priority. We closely follow guidance from Canadian public health authorities to ensure a safe and welcoming environment.

  • Masks are no longer mandatory, but our staff will gladly wear one upon request during scheduled appointments.
  • We uphold the highest hygiene standards—every tool is thoroughly cleaned and sterilized after use.
  • If a technician identifies a nail condition that requires further attention or may affect polish application, they will discreetly inform you. Polish is available for purchase at a 25% discount.
  • Please notify us when booking if you have medical conditions, allergies, are an expectant mother, or have recently undergone surgery.
  • If you are feeling unwell, we kindly ask that you contact us to reschedule your appointment.

Your comfort, safety, and satisfaction are our top priorities.

 
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