Frequently Asked Questions
Common Questions
Is there any refund policy if I am not satisfied?
We want you to love the pieces you’ve purchased. If for some reason you don’t, please follow the below policy for your return or exchange:
-Returns are eligible for a full refund within 7 days of the date purchased.
-Returns are eligible for exchange or store credit within 14 days of the date purchased.
-After 14 days, all sales are final.
-Original receipt is required, and garments must be in original condition with tags still attached.
ALL JEWELRY AND SALE ITEMS ARE FINAL SALE
Can I speak by telephone directly with some of your specialists?
You can call us at: 204-785-9262 to book a complimentary consult.
Where do we deliver?
We currently only mail out gift cards at this time.
Where is our spa?
Our spa is located in 397 Eveline Street, Selkirk MB R1A 1N7, Canada.
Do we ship overseas?
Currently, we do not support international orders.
When is your spa open?
Tuesday 9am – 9pm
Wednesday 9am-9pm
Thursday 9am – 9pm
Friday 9am – 5:30pm
Saturday* 9am – 4:00pm
What product do you use for gel nails?
We use the brand CND.
How far in advance can I/should I book?
We can always book into the future. For bigger bookings, such as pedicures, facials, etc. try to book a couple weeks in advance to ensure you are getting the day/time you want. Shorter services such as facial waxing, manicures, etc. are easier to book and there is a bigger chance of getting in much sooner.
Do you take in walk-ins?
We do take walk-in appointments when we have availability. It is always encouraged to book in appointments to ensure we are able to accommodate you.
Can I get just a shellac application?
We cannot guarantee shellac applications without a manicure. There are important steps in the manicure process to ensure the shellac has a good base and stays on for as long as possible.
What is different between classic and luxury services?
The classic is a full service consisting of a soak, filing, cuticle care, callus care (feet), nail trimming, polish application and massage. Luxury services include everything in the classic, plus:
- heated neck pillow
- exfoliating scrub
- paraffin wax treatment (warm wax applied, cozied in warm mitts/boots- it’s very moisturizing)
- specialty massage (legs or hands)
- eye treatment mask (pedicures only)
- swag bag